Shipping policy

We’re on a mission to detox your home as fast and painlessly as possible. Here’s how shipping works with Motherferment.

Shipping Rates

  • Standard Shipping (USPS or UPS):
    Flat rate of $9.95 on all eligible orders.

  • Free Shipping:
    Orders of $150.00 or more ship free within the United States (after discounts, before tax).

Note: Oversized or special shipments (if any) will clearly show any additional charges at checkout before you pay.

Order Processing Time

  • Processing Time: We process orders on the next business day (Monday–Friday, excluding holidays).

  • Orders placed after 12pm local time may be processed the following business day.

  • You’ll receive a shipping confirmation email with tracking as soon as your order leaves our facility.

Delivery Time Estimates

Once shipped, most orders arrive in approximately:

  • 3–7 business days via USPS or UPS Standard, depending on your location.

These are estimates only—carriers sometimes experience delays due to weather, volume, or other issues outside our control.

Order Tracking

As soon as your order ships, we’ll send you a tracking link so you can obsessively refresh it like the rest of us.

If your tracking shows “delivered” but you don’t see the package:

  1. Double-check around doors, mailrooms, and with neighbors.

  2. Confirm the shipping address on your order confirmation.

  3. If it’s still missing after 24 hours, reach out to us at support@motherferment.com and we’ll help you troubleshoot.

Shipping Area

At this time, we ship orders within the United States and Canada

 

Incorrect Addresses & Returned Packages

Please double-check your shipping address at checkout.

  • If a package is returned to us due to an incorrect or incomplete address, we can:

    • Reship it to a corrected address (additional shipping fee may apply), or

    • Refund the order minus the original shipping cost.

If you realize there’s an address error right after ordering, email us ASAP at support@motherferment.com with the subject line “ADDRESS CHANGE – URGENT”. If your order hasn’t shipped yet, we’ll do our best to fix it.

Damaged or Lost Packages

If your order arrives damaged or something is clearly wrong:

  1. Take photos of the box, packaging, and product.

  2. Email us at support@motherferment.com within 7 days of delivery.

  3. We’ll review and make it right with a replacement or appropriate solution.

If your package appears lost in transit (no movement on tracking for several days), reach out and we’ll help investigate with the carrier.

Holiday & Peak Seasons

During peak times (holidays, major promotions, carrier disruptions), shipping and processing may take a bit longer than usual. We’ll always do our best to keep things moving and keep you informed.